Caffeinated CX

Caffeinated CX

Caffeinated CX is an AI autofill tool that helps customer support teams solve tickets 10x faster. With a 57 second setup, users can train their AI to respond to inquiries based on their knowledge center and previous answers, while also being able to work across multiple channels and languages.

  • AI Autofill: Train AI to respond to inquiries based on knowledge center and previous answers
  • Multi-channel support: Work across channels such as email, chat, and SMS
  • Data tracking: Track full resolution times, average first response times, and more
  • Multi-language support: Work in over three dozen languages

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