KODIF

KODIF is an AI tool that provides customer support automation without the need for any engineering work. With features like AI assistants, self-service options, and guided automated workflows, KODIF helps reduce average handle time, improve self-service resolution rates, and empower agents with automation.

• AI Assistant: Reduce average handle time by up to 40% with guided automated workflows that enable agents to deliver a consistent customer experience
• Self-Service: Empower customers to self-serve and achieve up to 99% accuracy in self-service resolutions, reducing the dependency on support agents
• Agent Assistant: Turn complex agent workflows into one-click actions, automating tasks to improve agent efficiency and morale
• Use Cases: Address various customer support scenarios such as refunds, WISMO (Where is My Order), proactive outreach, subscription management, risk and fraud prevention, and more